Privacy Policy

Privacy Policy

Introduction

At https://water-heater-installation.storysurge.net (hereinafter referred to as “Water Heater Installation,” “we,” or “the Company”), we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and management of information about you when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services you access through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides your interactions when:

  • You register an account with us as an authorized user.
  • You visit our website and interact with its content, including reading articles or making purchases.
  • We communicate with you via email, telephone, SMS, or other channels for promotional purposes, newsletters, surveys, or customer support.

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: Details related to your user account, such as username, password (hashed and salted), email address, and profile preferences.
  • Payment Information: Credit card numbers, expiration dates, CVV codes, and billing addresses required for transactions on our platform.
  • Financial Information: Data about your financial status or transactions, if you choose to share it during purchases or subscription processes.
  • Purchase Information: Items you buy from us, including quantities, purchase dates, and product specifications.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, mobile network information, and location data from your mobile devices when using our applications.
  • Location Data: Geographic coordinates and location services data provided by your device when you interact with our location-based services.
  • Feedback: Any comments, reviews, or ratings you submit to us regarding our products or services.
  • Social Media Information: User IDs, content, and interactions when you connect our accounts to social media platforms.
  • Product Information: Details about the products you interact with, such as product pages visited, items added to your cart, and purchase history.

We obtain this data through direct user input, automatic data collection technologies (such as cookies and tracking pixels), and third-party service providers who assist us in providing our services.

Cookies

We use cookies and similar technologies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our site, such as enabling page navigation and access to secure areas.
  • Preference Cookies: Used to store user preferences, such as language settings and display options.
  • Analytics Cookies: Track and analyze user behavior on our website to improve performance and user experience.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing transactions and delivering products or services requested by you.
  • Maintaining user accounts and profiles.
  • Providing customer support and responding to inquiries.
  • Complying with legal obligations and protecting our rights.

Once the purpose is fulfilled, we will securely delete or anonymize your personal data unless required or permitted by law to retain it for longer periods.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption of data at rest and in transit using industry-standard protocols.
  • Access controls and employee training on data protection practices.
  • Regular security audits and penetration testing.
  • Engagement of secure third-party processing partners for payment and other sensitive transactions.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are directed at adults, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to and receive a copy of the personal data we hold about you.
  • Rectification: The right to request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): The right to request deletion of your personal data, subject to certain exceptions.
  • Restriction: The right to restrict the processing of your data in specific circumstances.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Object: The right to object to the processing of your data for legitimate interests or direct marketing purposes.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Data Protection Officer

If you have any questions or concerns about this Privacy Policy or your personal data, please contact our Data Protection Officer:

  • Email: [email protected]
  • Mailing Address: Data Protection Office, Water Heater Installation Inc., 123 Main Street, Anytown, USA

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through our website and/or email communication. We encourage you to review this policy periodically to stay informed about how we protect your information.